Privacy Policy

1. Overview

IceDews Labs Pvt. Ltd. ("IceDews Labs", "we", "our", or "us") is committed to protecting the privacy of everyone who interacts with our website, services, and communications. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information.

By visiting www.icedewslabs.com or engaging with our services, you agree to the practices described in this policy. If you do not agree with any part of this policy, please do not use our website or submit your personal information to us.

2. Data We Collect

We collect information in the following ways:

Information You Provide Directly

• Contact form submissions — name, email address, phone number, company name, and your message
• Email correspondence — any information you share when contacting us at our published email addresses
• Job applications — resume/CV, cover letter, skills, work history, and contact details submitted to careers@icedewslabs.com
• Newsletter subscriptions — your email address when you subscribe to our blog or updates
• Project engagements — business information shared during scoping, contracting, or active project work

Information Collected Automatically

• Log data — IP address, browser type, operating system, referring URL, pages visited, and time/date of visits
• Cookies and similar technologies — session data and preference cookies (see Section 5 for full details)
• Analytics data — aggregated, anonymised usage statistics to understand how visitors interact with our website

Information from Third Parties

We may receive limited information from LinkedIn or other professional platforms if you connect with us there, or from referral partners with your consent.

3. How We Use Your Data

We use the information we collect for the following purposes:

• Responding to your enquiries, project requests, or consultation requests
• Processing and managing job applications
• Sending you our blog newsletter or technology updates (only with your explicit consent)
• Improving our website content, user experience, and services
• Complying with legal obligations and regulatory requirements
• Protecting the security and integrity of our systems
• Communicating about active projects and service delivery

4. Data Sharing & Disclosure

We do not sell or share your personal data with third parties for commercial purposes. We may share limited information in the following circumstances only:

Service Providers

We use trusted third-party service providers to operate our website and business (e.g., hosting, email delivery, analytics). These providers are contractually bound to process your data solely on our behalf and in accordance with this policy.

Legal Requirements

We may disclose your information if required by law, court order, or government authority, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Business Transfers

In the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of that transaction. We will notify affected individuals before any such transfer and ensure that appropriate data protection measures remain in place.

5. Cookies

Our website uses cookies — small text files stored in your browser — to improve functionality and understand usage patterns. We use the following types:

• Essential cookies — Required for basic website functionality. Cannot be disabled.
• Analytics cookies — Help us understand page views and visitor behaviour in aggregate, anonymised form.
• Preference cookies — Remember settings like language or display preferences.

We do not use advertising or cross-site tracking cookies. You can control cookie settings through your browser preferences. Disabling non-essential cookies will not affect your ability to use the website.

6. Data Security

We implement appropriate technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These measures include:

• HTTPS encryption for all data transmitted via our website
• Access controls limiting who within our organisation can access personal data
• Regular security assessments of our systems and infrastructure
• Secure, access-controlled data storage with regular backups

While we take data security seriously, no method of transmission over the internet or electronic storage is 100% secure. We encourage you not to share sensitive personal information (e.g., passwords, financial details) via unsecured email or web forms.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law:

• Contact enquiries — Retained for up to 2 years after last correspondence
• Job applications — Retained for 12 months after the position is filled, then securely deleted
• Project data — Retained for the duration of the project plus a minimum of 5 years for contractual and compliance purposes
• Newsletter subscriptions — Retained until you unsubscribe
• Analytics data — Retained in anonymised, aggregated form indefinitely

You may request deletion of your personal data at any time, subject to our legal retention obligations.

8. Your Rights

Under applicable data protection laws (including the Information Technology Act, 2000 and rules thereunder, and where applicable, the GDPR), you have the following rights:

• Right of Access — Request a copy of the personal data we hold about you
• Right to Rectification — Request correction of inaccurate or incomplete data
• Right to Erasure — Request deletion of your personal data ("right to be forgotten")
• Right to Restriction — Request that we limit how we process your data
• Right to Data Portability — Request your data in a structured, machine-readable format
• Right to Object — Object to processing of your data for specific purposes
• Right to Withdraw Consent — Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at info@icedewslabs.com. We will respond within 30 days.

9. Third-Party Links

Our website may contain links to third-party websites, social media platforms, and external resources. These links are provided for convenience and informational purposes only. IceDews Labs has no control over the content or privacy practices of those sites. We encourage you to review the privacy policies of any third-party websites you visit.

10. Children's Privacy

Our website and services are directed at business professionals and are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a minor, please contact us immediately and we will take prompt steps to delete that information.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we make material changes, we will update the "Last updated" date at the top of this policy and, where appropriate, notify affected individuals by email.

We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of our website after changes are posted constitutes your acceptance of the revised policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please do not hesitate to contact us:

We are committed to working with you to resolve any privacy concerns promptly and fairly.